Fetch Pet Insurance Coverage.
Here’s everything you need to know about your pet insurance coverage with Fetch by The Dodo.
What's covered >
What's not covered >
The vets you can use >
What the waiting period means >
How to maximize your coverage >
“Did somebody say Fetch?”
What’s covered?
Fetch is the most comprehensive coverage you can get.
Name brand prescription medications & supplements
Emergency vet visits
Virtual, in-home & office visits
Hospital stays
Physical therapy
Allergies
Surgeries
X-rays & CT scans
Here’s what more coverage looks like:
Sick-visit exam fees
Every sick visit comes with an exam fee, which can be around $50 – $250. We cover those exam fees for you. Not all providers do.
Breed-specific issues
Not all providers cover medical conditions linked to breed, like breathing problems in French bulldogs or hip dysplasia in German Shepherds. We do.
Boarding fees
We care about pet parents, too. Fetch covers the cost to board your pet at a licensed facility should you require hospitalization. Up to $1,000 per year.
Advertising & reward
If your pet is missing, we cover the cost of advertising and pay a reasonable reward for finding them. Up to $1,000 per year.
Prescription medications & supplements
We cover prescription drugs like antibiotics and anxiety medicine, plus vitamins and other supplements, when recommended by a vet to treat your pet’s illness or injury.
What’s not covered?
Pet insurance covers future accidents and illnesses — the stuff you can’t see coming. Here’s everything you need to know about what we don’t cover.
Routine and preventive care are not covered.
We don’t currently cover annual visits, vaccinations or wellness. And we’re unable to cover preventive care like spaying/neutering, dental cleaning, and flea and heartworm medications.
Pre-existing conditions are not covered.
A pre-existing condition is anything that happened before you enrolled or during the waiting period. Like other providers, Fetch does not cover pre-existing conditions. We offer the most comprehensive coverage in the industry for new injuries and illnesses.
Claims filed more than 90 days after treatment are not covered.
You have 90 days from the date on your invoice to submit a claim. If you submit a claim later than that, it won’t be covered.
Prescription food is not covered.
We cover supplements that are recommended by your vet as treatment for a covered condition, but not prescription food.
Grooming and cosmetic procedures are not covered.
We do not cover grooming or cosmetic surgical procedures such as tail docking, ear trimming or declawing.
Which vets can I use?
We don’t have networks, so you can use any veterinarian in the U.S. or Canada (including specialists and emergency clinics). We also cover up to $1,000 per policy year in virtual vet visits via text, email, call or video.
What is the waiting period?
This is a set period of 15 days between enrollment and when coverage begins. We’ll email you as soon as it starts — look out for an email with the subject line “PLEASE REVIEW: Waiting period in effect.”
Here’s what you need to know about the waiting period:
Any claims incurred during the waiting period will not be covered.
Any injury or illness that occurs during the waiting period will be considered a pre-existing condition, which means it won’t be eligible for coverage.
We cover new injuries and illnesses that occur after the waiting period is over.
There’s also a 6-month waiting period before injuries of the hips and knees can be covered.
You can waive the waiting period for knee injuries by having your pet examined by a vet in the first 30 days of their policy to determine that they don’t have any relevant pre-existing conditions.
How do I maximize my coverage?
The key to making the most of Fetch is to get your pet a checkup at the vet as soon as you enroll. If you haven’t scheduled a checkup yet, please contact your vet to schedule one ASAP.
Why do I need to get my pet a checkup?
You’ll be asked to upload your pet’s medical records when you submit a claim. You get those records at a checkup. They show us your pet’s medical history and let us see what we can cover, which allows us to process your claim quickly.
What kind of medical records should I ask for?
To make sure you get the right kind of medical records, tell your vet you need “SOAP notes.” The records you receive should include any exam notes and lab results. Please keep the medical records somewhere safe so you have them when you need them.
What happens if I don’t get my pet a checkup?
Without the medical records from a checkup, we might not be able to process your claims at all. (In other words: There’s a chance we won’t be able to pay you back.)
Is the checkup covered?
Checkups are considered routine and preventive care, which we don’t cover. But getting your pet a checkup is the key to maximizing your coverage — it ensures that we’ll be able to cover as many new conditions as possible.